Contact – Falentia

Do you have a question about your order, delivery, a return, or an exchange? Our customer service team will be happy to help.

Contact information

Email: support@falentia.com

Customer service hours

Our customer service team is available during the following hours:

Monday - Friday: 09:00 - 18:00
Saturday and Sunday: 11:00 - 17:00

We aim to respond to all emails within 24 hours on business days.

Contact form

You can also use the contact form below to send us a message directly from this page.

For questions about an order, please include the order number and the email address used at the time of purchase. This will allow us to help you more quickly.

Returns

Before returning a product, we always encourage you to contact our customer service team.
If your return request is approved, you will receive the exact return address by email. Please do not send products before receiving the return instructions.

Your opinion matters

At Falentia, we want to offer a simple, reliable, and enjoyable shopping experience.
If you have a question, problem, or suggestion, contact us: we’ll be happy to help.