1. Where is my package?
After placing the order, it usually takes 1-2 working days to process the order and 5-8 working days for delivery. If this time has passed and your package has not yet arrived, please contact our customer service.

2. Where can I find my track & trace code?
Once the order has been shipped, you will automatically receive a Track & Trace code by e-mail. Also check your spam folder, as sometimes our e-mails end up there. Please note that it may take some time before the Track & Trace link becomes active.

3. How can I follow the progress of my order?
You can follow the progress of your order with the Track & Trace number you received by e-mail. Enter the Track & Trace on our Track & Trace page to see the status of your delivery.

4. I am not satisfied with my package.
For information on returning the package, please see our refund policy.

If you have not yet found an answer to your question, do not hesitate to contact us at support@falentia.com

Thank you for your interest in Falentia