LAST UPDATED: 18/01/2026

Article 1 – Definitions

The following definitions apply in these general conditions:

• Withdrawal period: the period within which the consumer can exercise the right of withdrawal.

• Consumer: the natural person who does not act for purposes related to their commercial, entrepreneurial, artisanal, or professional activity and who concludes a distance contract with the professional.

• Day: calendar day.

• Duration contract: a distance contract relating to a series of products and/or services, whose delivery and/or purchase obligation is spread over time.

• Durable medium: any means that allows the consumer or the professional to store information personally addressed to them in a way that allows future consultation and unchanged reproduction of the stored information.

• Right of withdrawal: the possibility for the consumer to dissolve the distance contract within the withdrawal period.

• Professional: the natural or legal person who offers products and/or services at a distance to consumers.

• Distance contract: an agreement concluded within an organized distance selling system of products and/or services, which exclusively uses one or more distance communication techniques until the conclusion of the contract itself.

• Distance communication technique: means that can be used to conclude a contract without the consumer and the professional being simultaneously in the same place.

• General terms of sale: these general conditions of the professional.

Article 2 – Identity of the Professional

Trade name: Falentia
Company address: Unit 2A, 17/F, Glenealy Tower,No. 1 Glenealy, Central 999077, Hong Kong
E-mail: support@falentia.com

Opening hours:

• Monday to Friday: from 09:00 to 18:00

• Saturday and Sunday: from 10:00 to 17:00

We respond to emails within 24 hours (CET).

Article 3 – Applicability

These general conditions apply to all offers from the professional, to any distance contract, and to all orders between the professional and the consumer.

Before concluding the distance contract, the text of these general conditions will be made available to the consumer. If this is not reasonably possible, before concluding the distance contract it will be indicated where the general conditions can be consulted and that they will be sent free of charge upon the consumer's request.

If the distance contract is concluded electronically, the text of these general conditions may also be made available to the consumer electronically, so that it can be easily stored on a durable medium. If this is not reasonably possible, before concluding the contract it will be indicated where to consult the general conditions electronically and that these will be sent free of charge electronically or otherwise upon the consumer's request.

If specific conditions apply to a product or service in addition to these general conditions, the previous paragraphs also apply and, in case of conflicting conditions, the consumer can always invoke the provision most favorable to their advantage.

If one or more provisions of these general conditions are null or annulled, the contract and the general conditions will remain valid for the rest and the provision in question will be replaced by a provision as similar as possible to the original.

Situations not regulated in these general conditions must be assessed "according to the spirit" of the same.

Any ambiguity regarding the interpretation or content of one or more provisions must be interpreted "according to the spirit" of these general conditions.

Article 4 – The offer

If an offer has a limited duration or is subject to conditions, this will be expressly indicated.

The offer is subject to change. The professional reserves the right to modify and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to properly evaluate the offer. If the professional uses images, these faithfully represent the products/services offered. Any obvious errors or mistakes in the offer do not bind the professional.

All images, specifications, and data contained in the offer are indicative and do not entitle to any compensation or contract termination.

The product images are faithful representations of the items offered. The professional cannot guarantee that the colors displayed exactly match the actual colors of the products.

Each offer contains clear information on the rights and obligations arising from acceptance of the offer, in particular regarding:

• the price, excluding customs clearance costs and import sales taxes (borne and at the risk of the customer);

• any shipping costs;

• the methods of concluding the contract and the actions necessary for this purpose;

• whether or not the right of withdrawal applies;

• the methods of payment, delivery, and execution of the contract;

• the validity period of the offer and the guaranteed price;

• the level of the tariff for distance communications;

• whether the contract will be archived and how it can be consulted by the consumer;

• how the consumer can check and correct the data provided;

• all other languages available for concluding the contract besides Italian;

• the codes of conduct to which the professional adheres and how they can be consulted;

• the minimum duration of the distance contract in the case of continuous transactions;

• Optional: available sizes, colors, types of materials.

Article 5 – The Contract

The contract is considered concluded at the moment the consumer accepts the offer and the conditions provided are met.

If the consumer accepts the offer electronically, the professional will immediately confirm receipt of the acceptance electronically. Until receipt is confirmed, the consumer may terminate the contract.

If the contract is concluded electronically, the professional adopts appropriate technical and organizational measures to ensure the security of transmitted data and a secure web environment. If the consumer can pay electronically, the professional adopts adequate security measures.

The professional may – within the limits of the law – verify whether the consumer is able to fulfill payment obligations, as well as all facts and factors relevant to a proper conclusion of the contract. If the professional has good reasons not to conclude the contract, they may refuse an order or condition its execution.

With the product or service, the professional provides the consumer, in writing or on a durable medium:

• the address of the office to which the consumer can direct complaints;

• the methods and conditions for exercising the right of withdrawal;

• information on warranties and after-sales service;

• the information referred to in Article 4, paragraph 3, unless it has already been provided;

• the conditions for terminating the contract if it lasts more than one year or is indefinite.

In the case of a continuous supply contract, this provision applies only to the first delivery.

Each contract is subject to the availability of the ordered products.

Article 6 – Right of Withdrawal

Upon purchasing products, the consumer has the right to withdraw from the contract within 30 days without stating a reason. The withdrawal period starts the day after the product is received.

During the withdrawal period, the consumer must handle the product and packaging with care, using it only to the extent necessary to assess its nature, characteristics, and functioning. If exercising the right of withdrawal, the product must be returned intact, complete with accessories, and in the original packaging, according to the professional's instructions.

To exercise the right of withdrawal, the consumer must notify the professional within 30 days of receipt, by written communication or email. After notification, the product must be returned within 30 days. The consumer must prove that the goods have been shipped, for example by shipping receipt. Returns must be sent to our supplier in China at the customer's expense.

If after the above terms the consumer has not communicated the withdrawal or returned the product, the purchase is considered final.

Article 7 – Costs in case of withdrawal

If the consumer exercises the right of withdrawal, the direct costs of return will be borne by them.

If the consumer has already made a payment, the professional will refund that amount within 30 days of withdrawal.

Article 8 – Exclusion of the right of withdrawal

The professional may exclude the right of withdrawal for the products listed in paragraphs 2 and 3, provided this was clearly indicated in the offer.

Exclusion is only possible for:

• products made to measure or customized;

• products clearly of a personal nature;

• products that by their nature cannot be returned;

• products that are likely to deteriorate rapidly;

• products whose price is linked to fluctuations in the financial market;

• single newspapers and magazines;

• sealed audio/video recordings and software opened by the consumer;

• sealed products for hygienic reasons opened by the consumer.

The exclusion may also apply to services related to:

• accommodation, transport, catering or leisure on a specific date/period;

• services whose execution has begun with the consumer's express consent;

• bets and lotteries.

Article 9 – Price

During the offer validity period, product/service prices will not be increased, except for VAT changes.

The professional may offer products/services at variable prices based on uncontrollable market fluctuations, specifying this aspect in the offer.

Price increases within 3 months from contract conclusion are possible only due to legal provisions.

Price increases beyond 3 months from conclusion are allowed only if agreed upon and the consumer may terminate the contract.

The place of delivery follows the VAT regulations in force in the country of shipment. In case of extra-EU delivery, any taxes and duties are borne by the customer.

All prices are subject to typographical errors. In case of obvious error, the professional is not obliged to provide the product at the incorrect price.

Article 10 – Compliance and Warranty

The professional guarantees that the products/services comply with the contract, the specified specifications, reliability requirements, and applicable regulations.

A warranty granted by the professional, manufacturer, or importer does not limit the consumer's legal rights.

Defects or errors must be reported within 30 days of delivery. Products must be returned in their original condition and packaging.

The warranty corresponds to that of the manufacturer. The professional is not responsible for the suitability of the product for particular uses nor for advice on product use.

The warranty does not apply if:

• the consumer has repaired or modified the product independently or through third parties;

• the products have been improperly handled or exposed to abnormal conditions;

• the defect arises from government regulations concerning the materials used.

Article 11 – Delivery and Execution

The professional takes utmost care in receiving and executing orders.

The place of delivery is the address provided by the consumer.

Orders will be executed as soon as possible, and in any case within 30 days, unless otherwise agreed with the consumer. In case of delay, the consumer will be informed within 30 days and may terminate the contract with a full refund.

If delivery of an ordered product is not possible, the professional reserves the right to provide a substitute product, informing the consumer. The right of withdrawal cannot be excluded for substitute products. Return costs are borne by the professional.

The risk of loss or damage remains with the professional until delivery to the consumer or their delegate.

Article 12 – Duration contracts: termination, renewal

Termination: The consumer may withdraw at any time from an indefinite duration contract with a maximum notice of one month.

A fixed-term contract may be terminated by the consumer at expiration, with a maximum notice of one month.

The consumer may withdraw:

• at any time and not only at a specific moment;

• at least in the same way in which the contract was concluded;

• always with the same notice period established by the professional.

Renewal: A fixed-term contract cannot be tacitly renewed for a fixed period.

Exception: subscriptions to newspapers or magazines may be tacitly renewed for a maximum of three months, with the possibility of cancellation.

A contract tacitly renewed for an indefinite period may be terminated by the consumer at any time with a maximum notice of one month (three months for subscriptions less than once a month).

Trial or launch contracts for limited periods automatically end at the end of the period.

If the contract lasts more than one year, the consumer may withdraw at any time after one year, unless reasonableness and fairness provide otherwise.

Article 13 – Payment

Unless otherwise agreed, amounts due must be paid within 7 working days from the start of the withdrawal period.

The consumer is required to immediately report any inaccuracies in the payment data.

In case of non-payment, the professional may charge reasonable costs communicated in advance.

Article 14 – Complaint Procedure

Complaints must be described completely and clearly to the professional within 30 days of discovery.

Complaints will be handled within 14 days of receipt. If more time is needed, the consumer will receive a confirmation with an estimated response time.

If the complaint cannot be resolved amicably, a dispute resolution procedure will be initiated.

A complaint does not suspend contractual obligations, unless otherwise agreed in writing.

If the professional considers the complaint justified, they will replace or repair the products free of charge.