Terms and conditions of service
Terms and Conditions of Service – Falentia
Last updated: 18/01/2026
1. General information
These Terms and Conditions govern the use of the Falentia website, the sale of products, orders, payments, delivery, returns, and customer support.
By accessing the Falentia website or placing an order, you accept these Terms and Conditions and the other policies available on our website, including the Privacy Policy, Shipping Policy, and Return Policy.
If you do not accept these Terms and Conditions, we invite you not to use the website or place orders.
2. Seller and contact details
The website operates under the trade name Falentia.
The products purchased through this website are sold by:
Youxi Pufeikete Guoji Maoyi Youxiangongsi
Rm808 Block A Zhongguanxilu 1277#,
Zhenhai District, Ningbo, 315201,
China
Falentia is an online-only store. We do not operate a physical store or a return location open to the public.
For questions regarding orders, payments, deliveries, returns, complaints, or customer support, you can contact us at:
Email: support@falentia.com
3. Payments and payment collection agent
Order payments may be collected on behalf of the seller by:
Commercewave Limited
UNIT 2A, 17/F GLENEALY TOWER,
NO.1 GLENEALY CENTRAL,
HONG KONG
Commercewave Limited may appear on the bank statement, payment confirmation, or receipt as the party responsible for collecting the payment.
Commercewave Limited acts as the payment collector on behalf of the seller. This does not make Commercewave Limited the seller of the products and does not alter the seller’s responsibility for the sale, order fulfillment, customer service, returns, or refunds.
The available payment methods are indicated during checkout. Payment details are processed by secure external payment providers. We do not store complete payment card details on our servers.
4. Orders
Orders can be placed through the Falentia website.
To place an order, the customer must select the product, choose the available variants, enter the required contact and delivery details, and complete payment using one of the available methods.
After placing an order, the customer will receive a confirmation at the email address provided.
We reserve the right to refuse or cancel an order in the following cases:
- the customer’s information is incomplete or incorrect;
- the product is unavailable;
- an obvious error in the price or product description;
- payment was not completed successfully;
- suspected fraud, abuse, or violation of these Terms.
If an order that has already been paid for is canceled, the refund will be issued using the same payment method, unless otherwise agreed.
5. Prices and Currency
All prices shown on the website are listed in the currency displayed during checkout, unless otherwise indicated.
Product prices may be changed without notice. Price changes do not affect orders that have already been confirmed.
Any currency conversion costs, bank fees, or fees charged by the payment provider depend on the customer's bank or payment method and are not controlled by Falentia.
6. Products
We do our best to display product images, descriptions, colors, sizes, and information accurately.
However, we cannot guarantee that the colors displayed on the customer's screen will exactly match the actual product colors, as this may depend on the settings of the device used.
Some products may be available in limited quantities. We reserve the right to modify, discontinue, or limit the availability of any product at any time.
7. Delivery
Orders are generally processed within 1–2 business days after payment is confirmed.
Estimated delivery times may vary depending on product availability, the destination country, the carrier, customs procedures, and other external factors.
Delivery times shown on the website or during checkout are estimates and do not constitute a guaranteed delivery date, unless expressly stated otherwise.
Orders may be shipped from different logistics locations, depending on product availability and the delivery address. Some products may be shipped by international logistics partners.
For more information about delivery times and methods, please see our Shipping Policy.
8. Order Cancellation
You may request order cancellation within 24 hours of purchase, provided that the order has not yet been processed, packaged, or shipped.
To request cancellation, contact us as soon as possible at:
You must include the order number in your message.
If the order has already been processed or shipped, cancellation may no longer be possible. In that case, you may request a return after receiving the product, in accordance with our Return Policy.
9. Returns, Exchanges, and Complaints
Returns, exchanges, and complaints are handled in accordance with our Return Policy.
Before returning a product, you must always contact our customer service. Do not send products without first receiving return instructions.
If your return request is approved, you will receive the exact return address by email.
Our returns warehouse is located in China. For returns due to a change of mind, the customer is responsible for return shipping costs to China.
International return shipping may involve higher costs. We recommend checking the exact costs with your local courier or postal service before shipping the product.
Products returned due to a change of mind must be unused, unworn, unwashed, in their original condition, with tags and original packaging, where applicable.
Nothing in these Terms limits any mandatory consumer rights provided by the applicable law in the customer’s country of residence.
10. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or different product from the one ordered, contact us within 24 hours of delivery at:
Include the following in your message:
- the order number;
- a clear description of the problem;
- clear photos or videos showing the defect, damage, or incorrect product;
- a photo of the packaging if the product arrived damaged.
Our customer service team will review the request and propose an appropriate solution, such as a replacement, reshipment, refund, or another appropriate measure.
Do not return damaged, defective, or incorrect products before contacting us and receiving instructions.
11. Prohibited Use of the Website
Use of the website or its content is prohibited:
- for illegal purposes;
- to infringe intellectual property rights;
- to upload or transmit viruses, malware, or malicious code;
- to collect other users’ data without authorization;
- for spam, phishing, scraping, or unauthorized automated activities;
- in a way that harms Falentia, other customers, or third parties;
- to interfere with the security or operation of the website.
In the event of a violation, we may limit access to the website, refuse orders, or take other reasonable measures.
12. Third-Party Links and Services
The website may contain links, tools, or services provided by third parties.
We do not control those websites or services and are not responsible for their content, policies, products, services, or operation.
The use of third-party websites or services is at the customer’s own risk and is subject to the terms and conditions of those third parties.
13. Intellectual Property
All content on the Falentia website, including text, images, graphics, logos, layout, videos, and other materials, is owned by Falentia, the seller, or the respective rights holders, unless otherwise indicated.
Copying, distributing, modifying, publishing, or using the site’s content commercially without prior written authorization is prohibited.
14. Privacy and Cookies
Personal data is processed in accordance with our Privacy Policy.
We may use cookies and similar technologies to improve website functionality, analyze traffic, remember customer preferences, and support marketing activities.
For more information about the processing of personal data and the use of cookies, please see our Privacy Policy.
15. Website Errors and Availability
We do our best to keep the information on the website accurate and up to date.
However, errors, inaccuracies, or omissions may occur in product descriptions, prices, promotions, availability, shipping costs, or delivery times.
We reserve the right to correct errors, update information, refuse or cancel orders if the information on the website is clearly incorrect, in compliance with applicable law.
We do not guarantee that the website will always be available, uninterrupted, or free of technical errors.
16. Limitation of Liability
To the fullest extent permitted by applicable law, we will not be liable for any indirect, incidental, special, or consequential damages arising from the use of the website.
Nothing in these Terms excludes liability that cannot be excluded by law or limits the consumer’s mandatory rights.
17. Changes to the Terms
We reserve the right to update, modify, or replace any part of these Terms by publishing the updated version on this page.
The latest version of the Terms is always available on the website.
Continued use of the website after changes are published constitutes acceptance of the updated Terms.
18. Governing Law and Contacts
These Terms and the sales contracts concluded through the website are governed by and interpreted in accordance with the laws of the People’s Republic of China, as the seller is based in China.
For payment collection activities only, payments may be collected by Commercewave Limited in Hong Kong on behalf of the seller. This does not make Commercewave Limited the seller of the products.
Nothing in these Terms excludes, limits, or modifies any mandatory rights or remedies that the customer may have under applicable consumer protection laws in their country of residence.
For questions regarding these Terms, orders, deliveries, payments, returns, or complaints, please contact us at:
Falentia
E-mail: support@falentia.com
Our customer service team will do its best to respond as soon as possible on business days.